Featured Speaker: Mary Jane Copps
About Mary Jane Copps
Mary Jane Copps has been writing her own pay cheque since 1985, first as a freelance real estate journalist and then launching a North American marketing company in 1987. She embraced her alter ego – The Phone Lady – in 2006 and has worked with over 700 clients training over 14,000 individuals how to communicate effectively - on the phone, by email and on camera. Mary Jane has been profiled as a communications expert most recently in the Financial Times of London, as well as on Harry Enten's CNN podcast Margins of Error, the Wall Street Journal, National Post, The Globe & Mail, CBC, CTV, Global and other publications, television and radio outlets throughout North America, including a very silly skit on This Hour Has 22 Minutes! She is also the author of: The Phone Book: Essential Telephone Communication Skills and writes a bi-weekly blog on sales and customer service communication skills.
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About Mary Jane Copps
Mary Jane Copps has been writing her own pay cheque since 1985, first as a freelance real estate journalist and then launching a North American marketing company in 1987. She embraced her alter ego – The Phone Lady – in 2006 and has worked with over 700 clients training over 14,000 individuals how to communicate effectively - on the phone, by email and on camera. Mary Jane has been profiled as a communications expert most recently in the Financial Times of London, as well as on Harry Enten's CNN podcast Margins of Error, the Wall Street Journal, National Post, The Globe & Mail, CBC, CTV, Global and other publications, television and radio outlets throughout North America, including a very silly skit on This Hour Has 22 Minutes! She is also the author of: The Phone Book: Essential Telephone Communication Skills and writes a bi-weekly blog on sales and customer service communication skills.
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